ALL THE BASICS
Zestim is live chat built for you with a difference. Everything you need to increase sales and improve customer service.
Design Your Chat Experience
You have complete control from look and feel of the chat widget, placement on the website, to hiding chat when your agents are offline and more.
Collect visitor information like name, email and phone number before you begin chatting. to cut down resolution time. Plus, more leads!
Group agents and assign them to departments. You can have chats routed to specific departments like sales and support based on predefined rules.
Intelligent Chat Routing
Setup routing algorithms for the system to automatically route chats based on agent availability, skill set and customer ratings.
Store frequent responses as shortcuts and cut agent response time.
Show automated responses to frequently asked questions from visitors while they’re waiting in queue.
Queue Placement Indicators
Set expectation with visitors by displaying wait times, and position in queue and the ETA before they can connect with an agent.
Secure FIle Transfer
Push files securely to users from the agent dashboard.
Track, monitor and engage your website visitors in real time.
Know Everything About Your Visitor
Be On the Same Page with Screen Mirror
Talk to your website visitors at just the right time - when they’re ready to buy. Sell smarter and close more deals.
Automatically send pre-configured messages to your visitor based on your targeting rules.
Setup targeting rules and alert your agents when your visitor performs a critical activity.
Exit Intent Detection
Make The Most of Every Conversation
Whether it’s security, scalability, deployment or reporting - we understand what it takes for enterprises to be successful.
Get visitors from multiple countries? Customize the live chat window and chat in 40+ languages.
Receive Chats From Your Mobile App
Have a mobile app to go with your website? Deliver a seamless support experience and let your app users chat with you from within the app.
Secure & Scalable
Cloud-Based & Reliable