Real-time customer engagement platform for sales and support in one, powerful package.
Try Zestim Free-
ALL THE BASICS
Zestim is live chat built for you with a difference. Everything you need to increase sales and improve customer service.
Design Your Chat Experience
You have complete control from look and feel of the chat widget, placement on the website, to hiding chat when your agents are offline and more.
Pre-Chat Surveys
Collect visitor information like name, email and phone number before you begin chatting. to cut down resolution time. Plus, more leads!
Departments
Group agents and assign them to departments. You can have chats routed to specific departments like sales and support based on predefined rules.
Intelligent Chat Routing
Setup routing algorithms for the system to automatically route chats based on agent availability, skill set and customer ratings.
Canned Responses
Store frequent responses as shortcuts and cut agent response time.
Auto Responders
Show automated responses to frequently asked questions from visitors while they’re waiting in queue.
Queue Placement Indicators
Set expectation with visitors by displaying wait times, and position in queue and the ETA before they can connect with an agent.
Secure FIle Transfer
Push files securely to users from the agent dashboard.
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Real-time Engagement
Track, monitor and engage your website visitors in real time.
Know Everything About Your Visitor
See all your website visitors in real-time. Know their location, browser, what keyword that brought them to the site, if they’ve visited you before, and more.
Be On the Same Page with Screen Mirror
View your visitor's screen in realtime as if you are behind their shoulder. See every mouse click, page scroll, page navigation, keystrokes as they happen.
TAKE CONTROL WITH CO BROWSE
Remotely control your visitor’s screen. Fill out a form, navigate to another page and complete actions on behalf of your customers. Truly powerful to resolve an issue or complete an order.
Audio & Video Calling
Go beyond text chats with built-in audio and video calling. Reduce call costs wit VoIP technology. Increase your customer satisfaction and reduce resolution times.
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POWERFUL TARGETING
Talk to your website visitors at just the right time - when they’re ready to buy. Sell smarter and close more deals.
Proactive Chats
Automatically send pre-configured messages to your visitor based on your targeting rules.
Agent Alerts
Setup targeting rules and alert your agents when your visitor performs a critical activity.
Exit Intent Detection
Invite visitors to chat who are about to leave your website or switch to a different browser tab. Reduce bounce rates with a personalized message that will engage them.
Make The Most of Every Conversation
Have agents fill out surveys at the end of every chat session. Tag conversations as sales or support requests. Plus, include information if the visitor was a qualified lead, expected lead value for your sales and marketing team to follow up on.
TARGET VISITORS BASED ON REAL-TIME BEHAVIOUR
Are visitors idling on the payment page after adding high-value items to cart? Are your visitors visiting multiple product pages, needing help to pick the right one? Automatically send proactive chats and successfully complete the sale.
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ENTERPRISE CLASS
Whether it’s security, scalability, deployment or reporting - we understand what it takes for enterprises to be successful.
Multi-Language Support
Get visitors from multiple countries? Customize the live chat window and chat in 40+ languages.
Receive Chats From Your Mobile App
Have a mobile app to go with your website? Deliver a seamless support experience and let your app users chat with you from within the app.
Secure & Scalable
Zestim processes millions of chats with hundreds of thousands of concurrent users for its clients. All conversations are protected with the highest level of web-security.
Cloud-Based & Reliable
Zestim can be accessed on any modern browser. No download or set up required. We’re hosted securely on the cloud, and have delivered 99.9% uptime ever since our first customer went live.
IVR DEFLECTION
Are your call centers busy to accept calls? Route call traffic to live chat, and encourage visitors to get immediate support. You’ll cut down cost, and improve customer satisfaction.
COMPREHENSIVE REPORTING
Measure metrics like agent login/logout times, engage time, first response time, average response time, customer wait time and various other custom metrics.
